Privacy Policy

‍Last updated: 16 August 2026
‍Radiant Beach Gym & Restaurant ("Radiant", "we", "us", or "our") operates a gym, restaurant, wellness and hospitality business on Gili Air, Indonesia.This Privacy Policy explains how we collect, use, store, and protect personal information when you communicate with us, including through WhatsApp and other communication channels.

1. Information We Collect
Depending on how you interact with Radiant, we may collect:
- Your nameYour WhatsApp phone number
- Messages and information you send to us
- Information contained in WhatsApp forms or interactive messages you submit
- Delivery information and requests
- Supplier or business-related information
- Information you voluntarily provide when contacting us
- Technical information provided by communication platforms where applicable

We only collect information that is reasonably necessary to communicate with you and provide our services.

2. How We Use Your Information
We may use the information we receive to:
- Respond to customer enquiries
- Process delivery requests
- Communicate with suppliers and business partners
- Provide customer support
- Confirm requests and orders
- Manage our business operations
- Improve our services and communication processes
- Maintain records of business communications
- Prevent misuse, fraud, or unauthorized activity

We do not use information collected through our WhatsApp communication system for purposes unrelated to the communication or service you requested.

3. WhatsApp Communications
When you contact Radiant through WhatsApp, information associated with your WhatsApp account, including your phone number, profile name where available, and messages you send to us, may be processed by our communication systems.

We use Meta's WhatsApp Business services to communicate with customers, suppliers, and other contacts.

WhatsApp and Meta may process information in accordance with their own privacy policies and terms.

4. Third-Party Service Providers
We may use trusted third-party technology providers to operate our communication and business systems.
These providers may process information on our behalf for purposes such as:
- WhatsApp Business messagingMessage routing and automation
- Data storage
- Business administration
- Technical infrastructure

These providers are only given access to information reasonably necessary to provide their services.
Our current technology providers may include Meta Platforms, Inc. and other service providers used to operate our business communication systems.

5. Automated Messaging
Radiant may use automated systems to process incoming WhatsApp messages and provide an initial response.
For example, an automated system may identify whether a message relates to a delivery request, supplier communication, or customer support and route the request accordingly.

Automated processing does not prevent you from communicating with a member of the Radiant team.

6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, resolve disputes, and comply with legal obligations.

Certain temporary information used by our automated messaging system may be automatically deleted after a limited period when it is no longer required.

7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Sharing of Personal Information
We do not sell or rent your personal information.
We may disclose information to:
- Service providers that help us operate our business
- Technology providers that process communications on our behalf
- Government authorities or other parties where required by applicable law
- Professional advisers where reasonably necessary

We only share information where reasonably necessary for the relevant purpose.

9. Your Rights
Depending on applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally permitted
- Ask how your information is being used
- Withdraw consent where processing is based on consent

To make a privacy-related request, please contact us using the details below.

10. Children's Privacy
Our services are not directed specifically toward children. We do not knowingly collect personal information from children for purposes unrelated to providing our services.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, or legal requirements.

The updated version will be published on this page with a revised "Last updated" date.

12. Contact Us
If you have questions about this Privacy Policy or would like to make a request concerning your personal information, please contact:

Radiant Beach Gym & Restaurant
Gili Air, Lombok, Indonesia

Email:
info@radiantgiliair.com